Drive-thru demand now comes from multiple channels – lane orders, mobile apps, and delivery platforms – all funneling into one pickup point. Here’s what’s breaking, what operators get wrong, and how QSRs can redesign for speed and scale.
Drive-thru demand now comes from multiple channels – lane orders, mobile apps, and delivery platforms – all funneling into one pickup point. Here’s what’s breaking, what operators get wrong, and how QSRs can redesign for speed and scale.